Terms and Conditions

General Terms and Conditions

March 1, 2016

Please read and understand the following terms and conditions as they are binding for all ticket purchases.

*No exchange of tickets will be made under any circumstances and tickets are not transferable.*All tours/shuttles are based on the time frames allotted.  $1.60 per minute waiting time may apply if driver is kept waiting additional time.  Ask your driver for details.
*No refund on tickets will be made under any circumstances except pursuant to conditions under Tour Cancellation or Postponement.
*A printing fee of $10.00 will be charged for each lost and/or damaged ticket..
*The resale of tickets is prohibited. Catalina Transportation Services, Inc. reserves the right to cancel any tickets that have been resold.
*Infants or children required by law to be in car seats will not be admitted without car seat.
*All minors must be accompanied by an adult. Children under the age of 5 are not recommended for certain tours. Ticket holder is responsible for all costs, damages or delays incurred by children under the age of 5.
*No refunds given to parties showing up late.
*Catalina Transportation Services, Inc. reserves the right without refund or compensation to refuse admission to any persons whose conduct is disorderly or unbecoming.
*No photography, audio or video recording is allowed during the event unless otherwise stated by the tour guide.
*Catalina Transportation Services, Inc. may amend the tour destinations and times at any time without prior notice.
*Catalina Transportation Services, Inc. may use the ticket holder’s image or likeness in any live or recorded video display, photograph or picture without compensation to the ticket holder.
*Catalina Transportation Services, Inc. may postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond his reasonable control.
*The Ticket Holder agrees to submit to any search for any prohibited items including but not limited to weapons, controlled, dangerous and illegal substances and recording devices.
*The Ticket Holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.
*Information is collected from those registering with Catalina Transportation Services, Inc. in order to facilitate ticket purchase or other services available. This information is collected and used in accordance with our Privacy Policy, which forms part of these conditions.
*Purchasers of tickets who are under 18 years of age should seek parental consent before purchasing tickets/merchandises from our website. By transacting on our website, purchaser certifies that purchaser is at least 18 years of age and understands and accepts these conditions of use.
*Any complaints regarding the event will be directed to and dealt with by the Catalina Transportation Services, Inc.

TOUR/SHUTTLE CANCELLATION OR POSTPONEMENT:

•A $50.00 cancellation fee is charged for each ticket purchased. Cancellations must be received more than 48 hours in advance.
•No cancellations given 48 hours or less.
•Tours/Shuttle times may be changed or cancelled due to unforeseen circumstances without prior notice. If tour cancels a full refund will be given within 72 hours of cancellation from original departure time. If tour is postponed to a time less than 1 hour from original departure time no refunds will be given. If tour is postponed more than 1 hour from original departure time full refunds will be given upon request within 72 hours from original departure time.


Contact Information

Tours: 310-510-0342
Taxis: 310-510-0025
Catalina Auto Services: 310-510-0450

Journey Catalina Tours hours:
Daily beginning at 8am

Main Office hours:
Daily, 9am-5pm

Taxi Dispatch hours:
Daily, 7am - midnight

(hours are subject to change without notice)

Main Office/Taxi Dispatch Location:
228 Metropole Ave.
P.O. Box 2141
Avalon, CA 90704